Last Updated: 18 March 2025
1. Introduction
At Erimies, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a flexible returns policy in compliance with UK consumer law. This policy outlines your rights and our process for returns, exchanges, and refunds.
2. Your Right to Return
2.1 Consumer Rights (UK Law)
Under the Consumer Contracts Regulations 2013, customers purchasing online have the right to cancel and return their order within 14 days of receiving the goods, unless the item is non-returnable (see Section 3).
2.2 Our Returns Policy
• Returns are accepted within 14 days of delivery.
• Items must be unused, in original condition, and in original packaging.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3. Items That Cannot Be Returned
We do not accept returns for:
• Custom-made, personalised, or bespoke items.
• Items that have been used, assembled, or altered.
• Hygiene-sensitive products, such as bedding, towels, and bathroom accessories, if unsealed.
• Clearance or final sale items (unless faulty).
4. Refunds & Store Credit
• Where eligible, refunds will be issued as store credit unless otherwise required by UK law.
• If an item is faulty or incorrect, you may receive a full refund to your original payment method.
• Refunds (if applicable) will be processed within 7-10 business days after we receive and inspect the returned item.
5. Exchanges
• If you’d like to exchange an item for a different product, we will issue store credit so you can place a new order.
• Exchanges are subject to stock availability.
6. How to Initiate a Return
1. Contact Us at [insert contact email] within 14 days of receiving your order.
2. Provide your order number and reason for the return.
3. We will provide return instructions and a return address.
4. Ship the item back at your cost (unless the item is faulty or incorrect).
5. Once received and inspected, we will process your store credit or refund within 7-10 business days.
7. Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement, refund, or store credit at no additional cost to you.
8. Changes to This Policy
We may update this policy at any time. Any changes will be posted on this page with the updated “Last Updated” date.
9. Contact Us
For any return inquiries, please contact us at:
📧 Email: support@erimies.com
📍 Address: 85 Great Portland Street, London, W1W 7LT
